Shipping policy
Shipping Policy
Effective Date: 25 July 2026
Thank you for shopping with Tetahi Apparel. We are proudly based in Perth, Western Australia, and are committed to delivering your order as quickly and safely as possible.
Please read the following Shipping Policy before placing your order.
Domestic Shipping (Australia)
Order Processing
Orders are processed within 1–2 business days (Monday to Friday).
Orders placed after 11:30 am (AWST), on weekends, or on public holidays will be processed on the next business day.
During busy periods, product launches, promotional sales, or holiday seasons, processing times may be slightly longer. If there is an unexpected delay with your order, we will contact you using the email address provided at checkout.
Please note: Processing times do not include shipping or delivery time.
Shipping Methods
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
All Australian orders are shipped via Australia Post or another reputable courier selected by Tetahi Apparel.
Estimated delivery times are provided by the shipping carrier and are intended as a guide only.
Free Standard Shipping
We offer FREE Standard Shipping Australia-wide on all orders over $100 AUD.
Free shipping is automatically applied at checkout once your eligible order reaches the minimum spend requirement (after discounts and before shipping charges).
Local Pickup
We offer free local pickup from our Perth location.
Pickup Days
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Wednesday
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Friday
Customers will receive an email/txt when their order is ready for collection.
Please contact us on 0452 362 443 prior to coming to collect your order to ensure someone is available to assist you.
If you are unable to collect during the available pickup days, please contact us on 0452 362 443 to arrange an alternative pickup time.
International Shipping
Tetahi Apparel currently ships to selected international destinations.
International shipping costs and estimated delivery times are calculated at checkout based on your destination.
If your country is unavailable during checkout, please contact us before placing your order.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges.
These fees are determined by your country's customs authority and are the responsibility of the customer.
Tetahi Apparel has no control over these charges and cannot estimate their cost.
Shipping Delays
While we work hard to dispatch every order promptly, delivery times are outside our control once your parcel has been handed to the shipping carrier.
Tetahi Apparel is not responsible for delays caused by:
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Australia Post or courier delays
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Customs processing
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Extreme weather events
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Natural disasters
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Industrial action or transport disruptions
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Incorrect or incomplete shipping addresses provided by the customer
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Other unforeseen circumstances beyond our reasonable control
Lost or Stolen Parcels
Once an order has been marked as delivered by the shipping carrier, responsibility for the parcel passes to the customer.
If your parcel appears to be lost or stolen, please contact us as soon as possible. We will gladly assist you in lodging an investigation with the shipping carrier; however, we cannot guarantee replacement or reimbursement for parcels confirmed as delivered.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photographs of the damaged product
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Photographs of the external packaging
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A brief description of the damage
We will assess the issue and work with you to provide an appropriate resolution in accordance with Australian Consumer Law.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
If an incorrect address has been provided, please contact us immediately.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
Any additional shipping costs resulting from an incorrect address supplied by the customer will be the customer's responsibility.
Custom-Made Products
Please note that custom-made and personalised products are manufactured specifically for each order.
Production time for custom apparel is separate from shipping time and will be communicated during the ordering process.
Shipping estimates begin only after production has been completed and your order has been dispatched.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Tetahi Apparel
📞 0452 362 443