Refund policy

Returns, Refunds & Exchanges Policy

At Tetahi Apparel, we want you to be happy with your purchase.

We have a 7-day return period, meaning you have 7 days from the date you receive your order to request a return, refund, or exchange.

Eligibility for Returns, Refunds & Exchanges

For hygiene and quality assurance, we can only accept returns of items that are:

  • Unworn and unused.

  • In the same condition as received.

  • With all original tags attached.

  • In the original packaging.

  • Accompanied by proof of purchase (receipt or order confirmation).

Returns Will Not Be Accepted If:

  • The apparel shows any signs of wear or use.

  • The item has been stretched, torn, stained, washed, altered, or otherwise damaged after delivery.

  • The item is returned outside the 7-day return period.

If a returned item is found to have been damaged due to customer use, misuse, or mishandling, Tetahi Apparel reserves the right to:

  • Decline the return or refund; or

  • Issue a partial refund where appropriate, depending on the condition of the returned item.

Exchanges

The quickest way to receive a different size or item is to return your original purchase. Once your return has been approved, you can either:

  • Request an exchange (subject to stock availability); or

  • Place a new order for your preferred item.

Refunds

Once we receive your returned item, it will be inspected and assessed.

We will notify you once your return has been been approved or declined.

If approved:

  • Refunds will be processed to your original payment method within 14 days.

  • Exchanges will be dispatched as soon as possible (subject to stock availability).

Please note that your bank or card provider may take additional time to process and display your refund.

If more than 21 business days have passed since your refund was approved and you have not received it, please contact us at tetahi.apparel.co@gmail.com.

Chargebacks & Payment Disputes

If you experience any issues with your order, please contact us first at tetahi.apparel.co@gmail.com before lodging a chargeback or payment dispute with your bank or card provider.

We are committed to resolving any concerns quickly and fairly. Initiating a chargeback without contacting us first may delay the resolution process, as financial institutions do not have access to all order-specific information.

Return Shipping

Unless the return is due to a manufacturing fault, defective product, or an error on our part, customers are responsible for all return and exchange shipping costs.

We recommend using a tracked shipping service, as Tetahi Apparel cannot be held responsible for items lost or damaged during return transit.

Custom-Made & Personalised Products

As Tetahi Apparel specialises in custom-made and personalised apparel, all custom orders are final once production has commenced.

Returns, refunds, or exchanges will not be accepted for:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Customer-approved artwork, spelling, colours, logos, or design layouts.

  • Teamwear or apparel made specifically for a club, business, organisation, school, or individual.

  • Products ordered using custom measurements supplied by the customer.

Please ensure all sizing, artwork, colours, logos, spelling, and order details are carefully reviewed before approving production.

If your custom item arrives with a manufacturing fault, has been damaged during transit, or does not match the approved order, please contact us within 7 days of delivery. We will assess the issue and, where appropriate, repair, replace, or refund the item in accordance with Australian Consumer Law.

Return Address

All approved returns must be sent to:

Tetahi Apparel
Parcel Locker 1031552744
Kwinana Marketplace
KWINANA TOWN CENTRE WA 6167

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalised products (unless faulty or required under Australian Consumer Law).

  • Sale or clearance items.

  • Gift cards.

Australian Consumer Law

Nothing in this Returns, Refunds & Exchanges Policy excludes or limits your rights under the Australian Consumer Law (ACL).

If a product has a major fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement, or refund as provided under the ACL.

Contact Us

To request a return or exchange, or if you have any questions regarding this policy, please contact us:

Tetahi Apparel
Email: tetahi.apparel.co@gmail.com